1. Overview
This Refund & Return Policy explains how CHEM WORLD TRADE Sp. z o.o. ("we", "Seller") handles returns, refunds, and complaints for purchases at rivero.shop. It supplements our Terms of Service and Stock & Liquidation Goods Terms.
Last updated: July 4, 2026
2. Stock and Liquidation Goods — Final Sale
Most products on Rivero are stock or Amazon FBA liquidation merchandise sold AS-IS. For these goods:
- Returns and exchanges for change of mind are not accepted.
- Refunds are not available except where mandatory consumer law requires (see Section 4).
- You must acknowledge these conditions at checkout before payment.
Full details: Stock & Liquidation Goods Terms.
3. Payment Refunds (Failed or Cancelled Orders)
If we cancel your order before shipment (e.g. stock error, pricing mistake, suspected fraud), we refund the full amount to your original payment method via Stripe within 14 business days.
If payment fails or is declined, no charge is made and no refund is necessary.
4. Statutory Rights (Consumers in EU/EEA)
Nothing in this policy limits mandatory consumer rights under Polish and EU law:
- Right of withdrawal: 14 days for distance contracts, subject to exclusions for certain goods. See Right of Withdrawal and our Terms. Stock/liquidation goods may be excluded when acknowledged at checkout.
- Legal conformity (warranty): If goods are not as described or lack conformity, you may claim repair, replacement, price reduction, or withdrawal under statutory warranty rules. Contact support@rivero.shop within 14 days of discovering the issue with order number and photos.
5. Transit Damage and Manifest Errors
Report shipping damage or obvious manifest discrepancies within 48 hours of delivery to support@rivero.shop with order number and evidence. We will review and may offer partial refund, replacement where available, or other remedy at our discretion — this does not restore a general return right for AS-IS stock goods.
6. How Refunds Are Processed
Approved refunds are issued to the original payment method via Stripe. Processing time: typically 5–10 business days depending on your bank or card issuer.
7. Complaints and ODR
Complaints: support@rivero.shop. We respond within 14 days. EU consumers may use the ODR platform: ec.europa.eu/consumers/odr.
8. Contact
support@rivero.shop | https://rivero.shop